Service

We would like to provide our diverse customer groups the best possible support. That's why we offer different support packages(concepts).

With this, we hope to be able to offer a suitable solutionh for customers, who only occasionally need help as well as those who are in need of extensive support

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Software Maintenance Contract

Always on the safe side.

Our products are constantly evolving and improving to meet the increasing demands of manufacturing and to make the operation easier for our customers or to minimize work steps.

For this reason we offer the possibility to conclude a maintenance contract for your purchased SeKON products. With it, you will receive updates on your products as needed, so that you always have access to our latest developments.

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Online Support

Quick support when needed.

We are available by telephone on +49 228 976 160.

You can also submit a request via our contact form .

If you know before you contact us that remote maintenance will be necessary You can download our TeamViewer here. Please have the Teamviewer ID ready when you call us.

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Training

Our team provides customized training for your needs.

We carry out training at your location, at our location in Bonn or in the form of a teamviewer meeting.

In doing so, we'll let you know whether we're conducting intensive training for a key user or directing a number of people into our software.

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Downloads

In our download area , we provide you with several of the latest drivers and tools our software components need to work smoothly.